Out-Fee Terms and Conditions

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Terms of Service / Terms and Conditions

Welcome to Network Defense Solutions, Inc.! Before using our on-site service services, please carefully read the following Terms of Service. By accessing or using our website, it's features and/or services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use our services.

1. Services

Network Defense Solutions, Inc. provides a web form for collecting user information necessary for billing a call-out fee. By filling out the form, you agree to provide accurate and complete information required for billing purposes. This fee is non-refundable until services are rendered. Service call-out fees are deducted from all work provided by Network Defense Solutions, Inc. on the final bill / sale.

2. User Information

When using our web form, you will be asked to provide personal and/or billing information, including but not limited to your name, address, phone number, and payment details. By submitting this information, you consent to its use for billing purposes related to the call-out fee. Billing information will be handled through services such as PayPal or other billing services. Network Defense Solutions, Inc. WILL NOT store any of your credit card information.

3. Security

We take the security of your information seriously. We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If this site does not have the HTTPS:// in the URL or is redirecting you to another payment page that is not a listed payment method or, the URL does not look familiar please close the window and contact us directly!

4. Billing

By submitting your information through our web form, you authorize Network Defense Solutions, Inc. to charge the call-out fee to the payment method provided. You agree to pay all fees and charges incurred in connection with the service in accordance with the billing terms disclosed. An on-prem service representative will only be dispatched after payment is received, this may take longer than the suggested date / time selected for the on site visit due to bank transfer time(s). No exceptions.

5. Refunds

Refunds for the call-out fee are final. Once the form and date / time has been submitted you cannot cancel the request. Date(s) and, Time(s) can change for convenience of the customer or availability of Network Defense Solutions, Inc. However, once a request is made for an on-site technician the fee will not be credited back to you.

6. Modifications

We reserve the right to modify or revise these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such modifications indicates your acceptance of the revised terms.

7. Termination

We reserve the right to terminate or suspend access to our services at any time, with or without cause, and without prior notice or liability.

8. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of New York, without regard to its conflict of law provisions.

9. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us on our Contact Page for more information. Please note any service requests sent to this address will be ignored.

By using our web form, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

Media & Media Relations

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Media information

Privacy Statement

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Detailed information on how your information is collected, and utilized. Please note that this document may be updated periodically without warning or notification.

Terms & Conditions

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This is a high level document describing the usage of this web location, it's software and the information on this web site. Any lapse on the users part may result in legal action as our content is geared for information security through demonstrating hacking utilizing realworld examples.

Our Mission

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At Network Defense Solutions, Inc. We are structuring our information around SOHO, SMB, and expanding into enterprise environments for security documentation and support. Since we began , our efforts have also expanded into instruction, ethical hacking, SOC training, and malware analysis. Our content is always updated, and we will be offering open-source classes as well as instructor-led environments for both on-site and remote training.


We have been working hard to develop a new set of tools that enable home users, small businesses and, SMB to deploy security without the cost! If you are a small business owner and you need to secure your data, web sites, databases and need business continuity / disaster recovery, backup strategy, malware analysis or, Incident Response; Network Defense Solutions, Inc. will have the tools needed to help protect your systems and at an affordable cost.


Along with the new services that we have developed and are now providing, we have also designed a new ticketing system for support. If you need assistance with software, security or other information technology or, security related events please see the Support Pages & Knowledge Base for assistance.



Currently we offer the following products and services to help secure your business!



  • Incident Response

    If you suspect a system or network segment within your business has sustained a breach, we have a wide range of tools to assist with incident discovery, remediation and mitigation. We support Windows, Linux and MacOS. We also have services to enable your team to provide

  • Off-Site / On-Site Data Backup & Disaster Recovery

    Data access as well as up-time is very important. If you maintain a critical system for your environment and have ever had it malfunction and crash you understand the importance of up time. Many repairs can take hours or days before a system is brought back online. Network Defense Solutions provides services to limit down time if in the event of a system crash or outage. With off-site backup we can have your systems up and running within the first 1 - 2 hours. Complete with software and the last backup. Our systems support Microsoft Windows, Windows Server, Linux Server, Linux Desktop and, MacOS / OS X.

  • Software Development

    If your organization needs database development, security tooling or automation Network Defense Solutions, Inc. has the expertise to help! Whether it be for security, day-to-day operations we may be able to assist your business by leveraging repetitive tasks with automation(s).

  • Server & End-Point Security

    From Windows desktop to Linux server we have many years of experience configuring end-point solutions (firewalls, file system detection, malware analysis, threat hunting, etc.) and, server-side configurations. Network Defense Solutions can assist with policy building, alerting and detection measures. We also specialize in securing VPS and shared hosting environment. These service scan range from web site protections, backup, threat detection and more!

  • Training & Education

    Need to train staff but do not know where to start? We can help bring small security teams up to speed with tailored training from: Ethical Hacking, Incident Response, Malware & Phishing Analysis, Threat hunting, Repairs and Networking. You can choose to have an online class / workshop or have live in-person workshops which encompass all areas mentioned.

  • Laptop / Desktop Repair & Upgrades

    If your environment maintains a number of systems however, lacks the staffing to repair, upgrade or remediate I.T. issues, we have the skillset as well as the tools to help you meet the demand for maintenance, repairs and upgrades. Whether it be a Hard drive replacement to a laptop LCD screen repair. Our team can assist and alleviate many of the issues you may face within the information technology and information security arenas.

  • Custom P.C. Builds

    If you are looking to replace an older computer we can assist with the purchasing and build of your next desktop! Not only can we assist with the build of your project we can also setup, secure and maintain it for you for peace of mind. If you wish to obtain purchasing support for a name-brand system we can also help you with purchasing decisions as well as configuration and setup.

  • Off-Site Virtualization Services

    Work within an environment where up-time is a necessity? Network Defense Solutions can help with off-site virtualization. We provide you with a fully capable system that contains all the software your environment needs. If a system in your environment is impacted, you can use any system to connect to our virtual environment to resume business operations. Once your systems are backed up you simply export your current data and import it into your production environment. We maintain the system and it's security.

  • Managed Malware & Phishing Detection

    Network Defense Solutions provides a save method to protect your business by investigating malware attacks and providing full remediation report strategies to help you block, forecast and react to malware and phishing before they become a problem! Combined with training we can assist your environment by dissecting malware and running samples in a safe environment to understand how your adversary is attempting to breach your environment and provide you with meaningful insight and security! We can provide training to your employees and will investigate file attachments, links, e-mails and other objects that your organization deems as suspect.

  • Threat Hunting

    Utilizing pre-existing technologies and SIEMS or, deploying tools, scripts and utilities on your end point, server or virtual systems Network Defense Solutions, Inc. can assist with threat hunting or led an investigation into a threat hunting effort. Whether you are working with Linux, Windows or MacOS we can provide you with insight into system activity that may uncover a threat actor or malicious software. Our tools and efforts not only look for the traditional indicators that other tools look for, our tools look for details that are in most cases over looked to provide you with more insight.

  • SOC Consulting

    Thinking about building out a Security Operations Center or, already have a team and need assistance? We can provide assistance and, consulting for: Incident Response, Malware & Phishing Analysis, Forensics and Forensic best practices. We can also provide you with on-prem tools and solutions such as Malware and Phishing labs, Incident Response tools and, help guide you through creating processes and procedures to help grow and strengthen your SOC. We can also help you develop tooling and automations or, provide the tools you need to succeed!

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